Terms and Conditions of Sale and Us

Last updated: 08/06/2025

Welcome to www.reneoraskincare.com (the “Site”), operated by Reneora, a registered brand specializing in beauty and wellness products.

These Terms and Conditions of Sale and Use (hereinafter referred to as the “Terms”) govern your access to, navigation on, and use of our Site, as well as any purchases made through our online store. By visiting the Site or placing an order, you agree to be bound by these Terms without reservation.

1. Scope

These Terms apply to all sales concluded between Reneora and any individual customer placing an order through the Site, regardless of the delivery country.

2. Products

Products available for purchase are described as accurately as possible. However, minor variations may occur between the product description and the actual item received (particularly due to color rendering on screens). Product images are for illustrative purposes only and are not contractual.

3. Prices

All prices are listed in [USD] and exclude applicable taxes, customs duties, and shipping fees. Taxes and duties will be calculated at checkout, and shipping costs will appear once the customer provides their delivery address. Reneora reserves the right to modify its prices at any time, but products will be charged based on the price in effect at the time the order is placed.

4. Orders

Placing an order implies full acceptance of these Terms. Once your order is confirmed and payment is approved, a confirmation email will be sent to you. Reneora reserves the right to refuse any order in case of a previous dispute or suspected fraud.

5. Payment

Payment must be made online using a secure method (credit card, PayPal, or any other method displayed at checkout). Your card will be charged as soon as your payment is confirmed.

6. Shipping

We offer international shipping. Delivery times and fees will be provided during checkout. In case of delay or delivery issues, our customer service team is available at support@reneoraskincare.com

7. Returns and Right of Withdrawal

By applicable laws, you have a 14-day withdrawal period from the date of delivery to return your order. Items must be returned in their original packaging, unused, and in perfect condition.

Certain products (opened cosmetics, personalized items, etc.) cannot be returned for hygiene and safety reasons. Read our return policy.

8. Liability

Reneora cannot be held liable for indirect damages arising from the use of the Site or misuse of the products. The company is not responsible for non-compliance with the legislation of the country where the product is delivered.

9. Intellectual Property

All content on the Site (texts, visuals, logos, videos, product names, etc.) is the exclusive property of Reneora or its partners and is protected by intellectual property laws. Any reproduction, in whole or in part, is strictly prohibited without prior written permission.

10. Personal Data

The processing of your data is handled by our Privacy Policy. You have the right to access, modify, delete, or object to the use of your data at any time.

11. Changes to the Terms

Reneora reserves the right to update or modify these Terms at any time. The applicable version is the one in force at the time your order is confirmed.

12. Governing Law and Disputes

These Terms are governed by the laws of the State of Florida. In the event of a dispute, we will first seek an amicable resolution. Failing that, the matter will be referred to the competent courts.

13. Contact

For any inquiries or support, feel free to contact us at support@reneoraskincare.com